Refund policy

At a glance

  • 🔒 All sales are final. No returns for change of mind.
  • 🔁 Wrong or defective item? Tell us within 14 days and we'll make it right.
  • 📦 Damaged in shipping? Send photos within 7 days. Every order is insured.
  • ✖️ Cancel before shipping: 10% processing fee.
  • 💯 If we cancel your order: 100% refund, no fee.

🔒 All Sales Final

Diecast collectibles are easy to damage and hard to resell once handled, so all sales are final. We do not offer returns, refunds, or exchanges for change of mind.

🔁 Wrong or Defective Item

If we sent you the wrong item, or your model has a genuine manufacturing defect, email toyfessional@gmail.com within 14 days of delivery with your order number and clear photos of the issue.

  • Conditions: The item must be unused and in its original packaging.
  • Resolution: If it's our mistake or a genuine manufacturing defect, we will exchange it for the same item. If we don't have another one, we will offer store credit or a refund.
  • Return shipping: If we sent the wrong item, we cover the return shipping. In all other approved cases, return shipping is paid by the customer.

🔍 What Is Not Considered a Defect

These models are mass-produced and small imperfections from the factory are normal. The following are not considered defects:

  • Minor paint flaws, tampo (print) alignment, or small glue marks.
  • Minor shelf wear on the box, card, or blister, such as soft corners or light creases, that comes from the factory or distributor.
  • Damage caused by opening, handling, or use after delivery.
💬 Box condition matters to you? Message us before you order and we'll send photos of the exact item.

📦 Damaged in Shipping

Every shipped order is insured. If your package arrives damaged:

  1. Email us within 7 days of delivery with photos of the outer box, the packing inside, and the damaged item. An unboxing video helps a lot.
  2. Keep the outer box and all packing materials until the claim is resolved.
  3. We will file the insurance claim and arrange a replacement or refund once it is approved.

📬 Lost or Missing Packages

If tracking shows your package is lost in transit, we will file an insurance claim and arrange a replacement or refund.

Once tracking shows a package as delivered, we are not responsible for theft or loss after delivery. Contact us anyway and we'll do what we can to help you follow up with the carrier.

✖️ Order Cancellations

Situation What happens
You cancel before the order ships (in-stock, Coming Soon, or Pre-Order) Refund minus a 10% processing fee
We cancel (manufacturer cancellation, allocation cut, or we can't fulfil) 100% refund, no fee
The order has already shipped Cannot be cancelled

The 10% fee covers payment processing costs that are not refunded to us.

✋ Returns Need Approval First

Please do not send anything back without contacting us. Items returned without approval will not be accepted. Original shipping fees are non-refundable once an order has shipped, unless the return is due to our mistake.

💳 Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it may take 5-10 business days to appear.

🏎️ Collector Items

Our models are collectibles intended for ages 14 and up, not toys for young children. Damage from play or rough handling is not covered.

✉️ Contact

Questions? Email toyfessional@gmail.com or message us on Instagram @toyfessional.