Refund policy

All Sales Final To maintain the integrity of our collectibles, all sales are final. We do not offer returns, refunds, or exchanges for "change of mind" or general dissatisfaction.

Defective Items (Exchanges Only) If you receive a defective or incorrect item, please contact us at toyfessional@gmail.com within 14 days of delivery.

• Conditions: The item must be in its original packaging. We will assess the defect to ensure it was not caused by transport companies or improper handling by the user.
  
• Resolution: If deemed a genuine manufacturing defect, we will exchange it for the same item or, if unavailable, provide a store credit or refund.
  
• Important: This policy applies only to items intended for collectors (14+ years old). Any damage caused by improper use or handling by children voids all return and exchange privileges.
  
• Note: Minor factory imperfections (e.g., paint or printing straightness) are not considered defects.

Pre-Order Policy Pre-orders are final sales.

• Supplier Issues: In the event the manufacturer cancels production or our supplier fails to meet our allocation, we will provide a full refund.
• Customer Cancellations: Customer-initiated cancellations are subject to a 10% cancellation fee to cover administrative and processing costs.

European Union 14-Day Cooling-Off Period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

• Conditions: The item must be in its original, unopened condition and packaging.
• Return Shipping: Please note that for all EU returns, the cost of return shipping is the sole responsibility of the customer. Once we receive and inspect the returned item in its original condition, we will issue a refund.

Contact

For any questions, please contact us at toyfessional@gmail.com.